Is it secure to make payments on your site?

Paymentsby_horizontal_5Yes. Your order used the well respected SAGEPAY transaction system which encrypts information to ensure that your transactions are private and protected.

 

What card types do you accept?

We accept all major credit cards including Visa/Mastercard, Visa Delta, Switch,  Maestro and PAYPAL .

Can I pay by cheque?

Yes. We have a number of customers who order by post with our order form and pay by cheque. Cheques are made payable to John Watt & Son. We process your order once we have received your cheque.

Can I order by phone or fax?

Yes. You can place an order by phoning us on 01228 521545 and letting us know what you would like to order, including the grind. We are able to take your payment details over the phone. If our phone lines are busy you can leave a message making sure you leave your name and your telephone number, and we will call you back as soon as we are able to. Alternatively, you can also fax your order to us on 01228 521545. If you do this don’t forget to provide us with your full name and address details, the products you would like to order, the grind and your payment details.

How will I know if you have received my order?
If you order via the website you will automatically be sent a message a few minutes later letting you know that your order has been received.

Can I cancel an order?
Yes. If you change your mind then simply contact us by email, phone or fax. Our contact details can be found by clicking here.